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X-WR-CALDESC:Events for iKonsultan Inovatama
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TZID:Asia/Krasnoyarsk
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DTSTART:20230101T000000
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DTSTART;TZID=Asia/Krasnoyarsk:20230207T140000
DTEND;TZID=Asia/Krasnoyarsk:20230207T153000
DTSTAMP:20260824T092828
CREATED:20230124T070911Z
LAST-MODIFIED:20230126T152433Z
UID:1528-1675778400-1675783800@www.ikonsultan.com
SUMMARY:Free Webinar:  How to Transform Customer Experience with AI & Virtual Agent in Service Industry
DESCRIPTION:Di tengah era digital ini\, perusahaan berjuang untuk menghadirkan layanan digital customer service yang dapat memenuhi ekspektasi pelanggan yang ingin mudah dijangkau\, cepat\, personal\, dan menyenangkan. \nPenggunaan platform helpdesk terintegrasi yang dilengkapi dengan Artificial Intelligence (AI) dan Virtual Agent\, menjadi salah satu key success untuk meningkatkan performa dan efisiensi customer service yang akan mengarah kepada peningkatan customer experience\, retention rate\, brand image\, dan bahkan dapat meningkatkan pendapatan perusahaan. \nWebinar ini akan membahas mengenai: \na. Bagaimana mentransformasi pengalaman pelanggan dengan menggunakan AI dan virtual agent\nb. Pemilihan tools yang tepat yang dapat membantu menciptakan customer experience yang positif \nDiselenggarakan pada: \nTanggal & Hari : Selasa\, 7 Februari 2023\nWaktu                 : Pk 14.00 WIB\nLokasi                 : Zoom\nPendaftaran       : https://bit.ly/DaftarWebinarCX\nPembicara          :\n1.  Wihandharta – Sekretaris Jenderal Customer Service Experience Association Indonesia (CSEAI)\n2. Ramya Devi –  Senior Product Consultant – Freshworks Inc. \nLink Zoom akan dikirimkan menyusul melalui email.\nFree e-certificate. \n*** \nAbout IKON\nPT Ikonsultan Inovatama (IKON) is an IT & Management Consulting company. Founded in 2002 by a group of experienced consultants in global consulting\, with a shared vision to become a leading IT management consulting firm that helps clients define and achieve their business goals through technology and business transformation. IKON has helped many companies in digital transformation. \n  \nAbout FRESHWORKS\nFreshworks is a cloud-based software company that is suitable for various types of businesses. Founded in India in 2010\, Freshworks currently has over 400 partners spread across the globe with around 60 thousand customers using Freshworks solutions. Freshworks solutions include Freshdesk (customer helpdesk)\, Freshsales and Freshmarketer (Customer Relation Management) and Freshservice (IT Service Management).
URL:https://www.ikonsultan.com/event/free-webinar-how-to-transform-customer-experience-with-ai-virtual-agent-in-service-industry/
ATTACH;FMTTYPE=image/png:https://d3al4qdxc5evo8.cloudfront.net/wp-content/uploads/2023/01/26221739/Black-Minimalist-Online-Webinar-Facebook-Post-1080-%C3%97-1080-piksel-3.png
ORGANIZER;CN="Ikon%20%2B%20Freshworks":MAILTO:event@ikonsultan.com
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