Diskusi Panel : Employee Experience is Critical to Delivering a Positive Customer Experience

Employee experience is what people at an organization experience as they do their work. Positive employee experience translates to better customer experience.
Many successful businesses have already been taking good care of their employees. But lately, as the nature of the workforce changes, employee experience management has become a lot more sophisticated with organizations investing more and more into it.

Digital transformation and Employee Experience go hand in hand. Even though introducing new tools and processes solve the most pressing business problems, it is ultimately used by the employees of an organization.

So, whenever you’re about to make a decision regarding the implementation of a tool or an internal process or policy, it is essential for you to consider the impact it will have on your organization’s employee experience. If you sense that it is going to bring it down, you should rethink your decision.

PT Ikonsultan Inovatama (IKON) with Freshworks, will present a panel discussion with the topic “Employee Experience is Critical to Delivering a Positive Customer Experience”

Day & Date: Tuesday, September 20, 2022
Location: Hotel Mulia Jakarta
Time: 2 PM – 6 PM

Keynote speaker:
Salusra Wijaya – Direktur Keuangan dan Manajemen Risiko – PT Kereta Api Indonesia

Speaker:
Bharath Sridhar –  Senior Product Consultant – Asia Pacific Partnership – Freshworks

Panelists:
3. Benny Fajarai – Co Founder Lifepal
4. Yosia Sugialam – CEO Paper.id
5. Hariman Lie – Co Founder & Director Benemica

Register yourself in the following form. And look forward to the invitation email from us.

About IKON
PT Ikonsultan Inovatama (IKON) is an IT & Management Consulting company. Founded in 2002 by a group of experienced consultants in global consulting, with a shared vision to become a leading IT management consulting firm that helps clients define and achieve their business goals through technology and business transformation. IKON has helped many companies in digital transformation.

About FRESHWORKS
Freshworks is a cloud-based software company that is suitable for various types of businesses. Founded in India in 2010, Freshworks currently has over 400 partners spread across the globe with around 50 thousand customers using Freshworks solutions. Freshworks solutions include Freshdesk (customer helpdesk), Freshsales and Freshmarketer (Customer Relation Management), Freshservice (IT Service Management), and Freshteam (Applicant tracking).