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Free Webinar: How to Transform Customer Experience with AI & Virtual Agent in Service Industry
7, February 2023 @ 2:00 pm - 3:30 pm
Di tengah era digital ini, perusahaan berjuang untuk menghadirkan layanan digital customer service yang dapat memenuhi ekspektasi pelanggan yang ingin mudah dijangkau, cepat, personal, dan menyenangkan.
Penggunaan platform helpdesk terintegrasi yang dilengkapi dengan Artificial Intelligence (AI) dan Virtual Agent, menjadi salah satu key success untuk meningkatkan performa dan efisiensi customer service yang akan mengarah kepada peningkatan customer experience, retention rate, brand image, dan bahkan dapat meningkatkan pendapatan perusahaan.
Webinar ini akan membahas mengenai:
a. Bagaimana mentransformasi pengalaman pelanggan dengan menggunakan AI dan virtual agent
b. Pemilihan tools yang tepat yang dapat membantu menciptakan customer experience yang positif
Diselenggarakan pada:
Tanggal & Hari : Selasa, 7 Februari 2023
Waktu : Pk 14.00 WIB
Lokasi : Zoom
Pendaftaran : https://bit.ly/DaftarWebinarCX
Pembicara :
1. Wihandharta – Sekretaris Jenderal Customer Service Experience Association Indonesia (CSEAI)
2. Ramya Devi – Senior Product Consultant – Freshworks Inc.
Link Zoom akan dikirimkan menyusul melalui email.
Free e-certificate.
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About IKON
PT Ikonsultan Inovatama (IKON) is an IT & Management Consulting company. Founded in 2002 by a group of experienced consultants in global consulting, with a shared vision to become a leading IT management consulting firm that helps clients define and achieve their business goals through technology and business transformation. IKON has helped many companies in digital transformation.
About FRESHWORKS
Freshworks is a cloud-based software company that is suitable for various types of businesses. Founded in India in 2010, Freshworks currently has over 400 partners spread across the globe with around 60 thousand customers using Freshworks solutions. Freshworks solutions include Freshdesk (customer helpdesk), Freshsales and Freshmarketer (Customer Relation Management) and Freshservice (IT Service Management).
